How Maintenera works
Follow a maintenance request through Maintenera: tenant report, AI-assisted triage, work order assignment, scheduling, technician completion and shared history.
- 01
Tenant reports an issue
A short form with photos, from any phone.
- 02
Maintenera organizes the request
The request is logged, categorized and AI-assisted triage suggests urgency.
- 03
Manager assigns and schedules the work
Create a work order, pick a technician and book an appointment.
- 04
Technician completes and documents the work
Notes, costs and completion photos are captured on site.
- 05
Everyone stays informed
Status updates and a full maintenance history stay in one place.
What each role does
Tenants
- • Submit a request with photos in under a minute
- • Answer follow-up questions from the manager
- • Track status through to completion
Property managers
- • Review and triage incoming requests
- • Create, assign and prioritize work orders
- • Schedule work and monitor cost and response trends
Technicians
- • See only the jobs assigned to them
- • Update status from the field on mobile
- • Record notes, costs and completion photos
Administrators
- • Oversee organizations and members
- • Manage roles and access
- • Review activity history across the workspace